1How it works #
- You type a question about the product, in your own words.
- The server finds the help pages that best match the question - the same pages you can read here.
- If none match, it says so and asks nothing more: try the words the software uses, or search.
- Otherwise an AI service is given your question and those pages only, and told to answer from them alone - never to guess, and never to quote prices.
- The answer is shown with Read from: the pages that were found in step 2, not what the AI says it used.
2What is sent, and what is kept #
- Only your question and passages of our published help go to the AI service. Do not type personal or business details into it.
- C-Land keeps the question and which pages answered it, to improve the help. Your address on the internet is not kept.
- The number of questions is limited - per visitor in an hour, and for everybody in a day.
Answers come from the help, and the help can be incomplete. Check the page it names before acting on anything that matters, and ask C-Land when in doubt.
3When something is refused #
Type a question first.
- Why
- The box was empty.
- What to do
- Type what you want to know.
Say a little more - ask a whole question.
- Why
- The question was too short to search on.
- What to do
- Type the whole question.
A question can be 500 characters at most. Ask about one thing at a time.
- Why
- The question is too long.
- What to do
- Split it into shorter questions.
The help does not seem to cover that.
- Why
- No help page matched the words of the question.
- What to do
- Use the words the software itself uses - the name of a screen, a field or a message - or search the help centre.
You have asked a lot of questions in the last hour.
- Why
- Each visitor may ask only so many in an hour.
- What to do
- Try again later, or search the help centre.
Ask has answered as many questions as it may today.
- Why
- The day's limit for all visitors has been reached.
- What to do
- Try again tomorrow, or search the help centre.
Ask could not answer just now.
- Why
- The AI service did not answer.
- What to do
- Read the pages listed under the message - they are where the answer is - or try again later.
Ask is not available just now.
- Why
- Ask is switched off, or the server could not be reached.
- What to do
- Search the help centre instead.
This is the help InvoiceNET® ERP shows beside the Ask the help centre screen. Whether you have the screen depends on the modules of your licence and the rights your administrator has given you.
See this screen for yourself
The demo is the real product, with a company of your own.