1What it is for #
Once a licence is open, a menu down the side leads to six areas: Overview, Subscription, Billing, Users & Usage, Profile and Settings. On a phone the menu is a row across the top that scrolls sideways. Each area has its own address, so Back works and an area can be bookmarked.
2Who can sign in #
- The e-mail address registered on the licence - the one the licence was bought with, or changed to later in Profile.
- The e-mail address of an Administrator of that licence in the ERP, as long as that user is not disabled.
- Nobody else. Taking somebody's Administrator role away in the ERP takes effect here at once.
There is no password for this website. Each sign-in is a six-digit code mailed to the address you type.
3How to sign in #
- Open My account and type your e-mail address.
- Press the button to send the code. A six-digit code is mailed to that address. The page says the same whether or not the address may manage a licence, so it cannot be used to find out who is a customer.
- Type the code from the mail. It is good once, for a limited time, and five wrong tries end it.
- If the address manages more than one licence, choose the licence. Another licence at the top switches to a different one later.
- Sign out ends the sign-in in this browser. A sign-in also ends by itself after some hours.
4The six areas #
| Area | What is in it |
|---|---|
| Overview | What the licence is and holds, and cards for what needs doing - a renewal that is due, an invoice to read - with the quick ways on. The numbers beside the menu are the things to look at. |
| Subscription | Renewing, changing the plan from the next renewal, and adding users, modules, companies or branches. |
| Billing | Every invoice and credit note, the payments made, cancelling a recent order, and who the invoices are made out to. |
| Users & Usage | How many users, companies and branches the licence allows and how many are in use, and the users of the ERP. |
| Profile | The contact person, the mobile, the e-mail you sign in with, and the company and billing details that go on invoices. |
| Settings | Automatic renewal, a bank mandate, extra addresses that get a copy of each invoice, and signing out everywhere. |
Moving between areas keeps what you have chosen - a cart being filled, an invoice open - so you can check something in Billing and come back to Subscription without starting again.
5When something is refused #
Type your e-mail address.
- Why
- The box was empty.
- What to do
- Type the e-mail registered on the licence, or your ERP administrator e-mail.
That does not look like an e-mail address.
- Why
- What was typed is not in the shape name@domain.
- What to do
- Check for a missing @ or a space, and try again.
Too many codes have been asked for this address. Use the last one sent, or try again in a few minutes.
- Why
- Codes are limited, so the page cannot be used to flood a mailbox.
- What to do
- Use the latest code in your mailbox, or wait the minutes the message names.
The code could not be sent just now. Please try again in a little while, or contact us.
- Why
- The mail could not be handed over from our side.
- What to do
- Try again later. If it keeps happening, contact C-Land.
No mail arrives.
- Why
- The address may not manage any licence - the page does not say so, on purpose - or the mail went to spam.
- What to do
- Look in the spam or junk folder. Make sure it is the registered e-mail or an ERP administrator's e-mail; if unsure, contact C-Land.
Ask for a code first.
- Why
- A code was typed before one was sent.
- What to do
- Send the code, then type it.
Type the six-digit code from the mail.
- Why
- The code typed is not six digits.
- What to do
- Copy the code exactly as mailed.
That code is not right, or it has run out. Ask for a new one.
- Why
- The code was mistyped, already used, too old, or tried five times.
- What to do
- Ask for a new code and type the latest one.
This is the help InvoiceNET® ERP shows beside the My account screen. Whether you have the screen depends on the modules of your licence and the rights your administrator has given you.
See this screen for yourself
The demo is the real product, with a company of your own.