Help centre / Warehouse Management

Exceptions

The warehouse runs on tasks that mostly take care of themselves. What it cannot decide alone lands here: a putaway the rules could not place, a task a worker could not do, a receipt waiting for quality or for an approval. One screen, one decision each.

1What this screen is for #

Menu path: Warehouse Management > Tasks > Exceptions. Route /warehouse/exceptions . Per storage space run by the WMS.
Putaway with no bin: when a receipt was finished, no bin passed the putaway rules for the item (every bin full, blocked or of another kind). The task waits at the receiving bin with no suggestion. Give it a bin here; the worker then scans that bin on My Tasks - or another, with a reason.
Reported not doable: a worker pressed Can't do on My Tasks with a reason. Offer the task again to anyone, or open the Task Board to give it to somebody, re-order it or cancel it.
On QC hold: the receipt's type raises a Quality Order; the stock went to the QC bin and no putaway task was raised. Release from QC raises the tasks from the QC bin - press it when the order has passed. The Quality module, when it is built, will release by itself.
Waiting for approval: goods received with no purchase order on a type whose Receipt Without Order is "Allowed, needs approval". Nothing is posted until a holder of Approve on WMS - Receiving decides here. The approvers are told on the bell.

2Toolbar & keyboard #

Refresh (F5) reads the storage space again; Task Board opens the board for the same storage space.
In Bin code or label , Enter gives the bin - a scanner's Enter does the same.
Release, Approve and Reject ask to confirm, with OK focused; Reject asks for the reason. Esc closes the page.

3Rights #

Tasks (give a bin, offer again): WMS - Task Board Alter.
Release from QC: WMS - Receiving Alter.
Approve / Reject: WMS - Receiving Approve. The buttons are disabled for whoever lacks the right; the list itself opens for anyone through the WMS door.

4If something does not work #

"... is not run by the WMS - it has no bins, so nothing waits for a decision there."

Why: The storage space picked is not switched on for the WMS.
What to do: Pick a storage space run by the WMS, or switch this one on in the block Run by the WMS of the Warehouse master.

"Restricted user permission ... WMS - Task Board (Alter)" / the Give bin and Offer again buttons are disabled

Why: Giving a bin and re-offering a task are the Task Board's actions: Alter on WMS - Task Board.
What to do: An administrator grants it in User Manager, Masters tab.

"Restricted user permission ... WMS - Receiving (Alter)" / Release from QC is disabled

Why: Releasing a QC hold needs Alter on WMS - Receiving.
What to do: An administrator grants it in User Manager, Masters tab.

"Scan or type the bin the stock is to go to." / "'...' is not a bin's code or label."

Why: Give bin was pressed with the box empty, or with a code that is no bin's.
What to do: Scan the bin's label, or type its code as Bin Master shows it.

"Bin ... is in another storage space ..." / "Bin ... is ... - only an Active bin takes stock." / "Bin ... is the bin the stock is already in."

Why: The bin given is not one the task may go to.
What to do: Give an Active bin of the task's own storage space, other than the receiving bin.

"... is already Confirmed / Cancelled. Refresh the list." / "... already has a bin (...). Refresh the list."

Why: Somebody dealt with the task since the list was read.
What to do: Press Refresh (F5).

"... is not on QC hold." / "... was released from QC on ... already." / "... is waiting for approval - it is approved first, released from QC after." / "...'s voucher is cancelled: its stock has left the bins; there is nothing to release."

Why: The receipt is not in a state a release applies to.
What to do: Press Refresh (F5); approve the receipt first where it waits for approval.

"... names no bin the stock went to - check Bin Reconciliation." / "No putaway task was raised: the QC bin holds nothing of this voucher any more - check Bin Stock."

Why: The stock the receipt put in the QC bin is not there (moved out by a Move task or a voucher since).
What to do: See where it went on Bin Card; raise a Move task from where it is, if it still needs putting away.

"... is Approved / Rejected already. Refresh the list."

Why: Another approver decided the receipt since the list was read.
What to do: Press Refresh (F5).

"... has no request kept with it, so it cannot be posted from here. Reject it and receive the goods again on the desk."

Why: The receipt's kept request (RequestJson) is gone - it was cleared, or the receipt was not made on the desk.
What to do: Reject it with the reason; receive the goods again on the Receiving desk.

"... cannot be posted as it stands - ..." followed by numbered reasons

Why: Approving re-checks the receipt as Finish does, and something changed since it was received: the type's settings, an inactive item, a duplicate voucher number, a gate entry used up.
What to do: Fix what the reasons name (or reject the receipt) and approve again.

"Say why the receipt is rejected ..." / "The reason can't exceed 500 characters."

Why: Reject asks for the reason; it is kept with the receipt and told to the person who received the goods.
What to do: Type it and press Reject.

The voucher save refused the approval (a numbered list from the save)

Why: Approve posts the goods receipt through the ERP's own save, which can refuse: a closed period, the voucher type's rights, a price or stock rule.
What to do: Fix what the save names and approve again; or reject the receipt.

This is the help InvoiceNET® ERP shows beside the Exceptions screen. Whether you have the screen depends on the modules of your licence and the rights your administrator has given you.

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