AI Assistance
A helping hand with the writing, never a hand on the send button.
One AI service, set up once, for four small jobs: summarising a long conversation, drafting a reply for somebody to edit, tidying call notes, and answering a question about the software from its own help.
AI Assistance adds help with writing, using one AI service you choose and set up once. It does four small jobs. It summarises a long conversation, drafts a reply for somebody to edit, and tidies call notes. It also answers questions about the software from its own help. The AI never sends anything. Every answer appears on screen and waits for a person to read it, change it and decide. A notice says exactly what is sent outside, and a log records every request.
Why use it
- You scroll through a long customer conversation to find what was agreedHere the AI writes a short summary for you to read.
- You stare at a blank reply to a customerHere the AI drafts one, and you edit it and send it yourself.
- Your call notes are hurried and hard to read laterHere the AI tidies them into clear notes you can check.
- You worry about what leaves the companyHere a notice says exactly what is sent, and a log records each request.
- You need to know how a screen worksHere the AI answers from the software's own help.
Key advantages
Nothing written by the AI is ever sent by the software; every answer waits on screen for a person.
Only the least that will do is sent - a conversation's messages or the notes just typed, never the ledger or prices.
Four gates must all be open - the licence, the main switch, the job ticked, and the person's own right to the record.
You choose the service and the model, and the key is stored encrypted and never returned to the browser.
A log records who asked, about what, how much was sent and back, and whether the answer was used.
Business benefits
Less time writing
Your staff start from a draft or a summary instead of a blank page.
People stay in charge
A person reads, changes and sends every message, so nothing goes out unchecked.
Data kept in bounds
Only the text needed for the job leaves the company, and you can see what it was.
Answers on the spot
Users find out how the software works without waiting for support.
Where it is used
A support lead takes over a customer conversation that runs to many messages.
The AI summarises it, so the lead reads what matters before replying.
A sales rep writes up calls between visits.
The AI tidies the rough notes, and the rep checks them before saving.
A new user is unsure how a screen works.
The AI answers from the software's own help, without anybody's records being sent.
What it costs, and what it saves
The price list could not be read just now; the pricing page shows today's price.
What it replaces
- Time spent reading long conversations
- Time spent writing routine replies from scratch
- Unclear call notes that have to be rewritten
- Support calls about how the software works
Work out your saving
Your own figures, 26 working days a month. An estimate, not a promise. User licences are priced separately.
What it does for you
Your own choice of AI service and model.
Nothing is ever sent by the AI: a person reads it, changes it and sends it.
A notice that says exactly what is sent outside, and when.
A record of everything that was sent.